"If there is one factor that can exemplify a good company from a poor performance company, it's the degree of management commitment. At Irby, we find management commitment and TQM throughout their organization." As an innovator in the introduction of .Total Quality Management to the electrical construction industry, we involve employees in problem solving and decision making in every aspect of the business. From functional teams on steel erection crews to cross-functional teams focusing on improving equipment maintenance, we use the nine-step problem solving procedure along with tools and techniques such as control charts and brainstorming to arrive at innovative solutions. As each team implements improvements in cost-savings, safety, and quality, we strive to fulfill the mission of Irby Construction Company: "To provide the highest quality construction of electrical transmission and distribution systems at competitive prices, maintain integrity in all our dealings, recognize and meet legitimate needs of customers, employees, shareholders and community. "